Jancis Robinson started using twitter earlier this year. To me, this marked a watershed; after all, one of the top authorities in wine embraced this new tool. She is not a very active twitterer, but does put the medium to good work. Jancis is a celebrity in the wine world, so it should be no surprise that she has more than 6500 followers, while only following a mere 33 people. After a few months, Jancis went further, she integrated her latest two tweets at the bottom of her main page, http://www.jancisrobinson.com/default.html. This simple and rather innocent action has now turned into a heated debate inside her forum.
I am stunned just how many people still view twitter as a complete useless and dumb tool and wonder why Jancis brought this on her board. Twitter is marked as a “mindless silly way of communicating”. Twitter users are grouped as users with “a desire to take uninteresting facts and assume that people want to know because they are self absorbed”. Complaints about a lack of participation in the discussion from twitter users also show up, although the tone is rather aggressive: “Perhaps they don't read properly formatted sections of your site.”
Jancis so far has reacted in a very polite manner, pointing out that subscribers to her site, who do not wish to get involved with twitter campaigns, do not have scroll down in order to read her tweets. It must be a very narrow passage to treat on, as I can fully appreciate the fact that she cannot alienate her existing subscriber base that have participated so much at her site in the past. Still, the whole thing is rather sad, and I am left wondering who really are the people that are so self-absorbed, the twitter users, or the twitter opponents who started this thread and weigh in so heavily.
I have used twitter for just 7 months now, and find it to be an extremely valuable tool to connect with people. These connections often result in real actions. The ability to make contact through twitter and bring these contacts “alive” is simply a staggering opportunity that did not exist a short while ago. The majority of the actions I have taken this year to promote my business can be traced to actions initiated through twitter. It takes more than just sending out a self-promoting or “self absorbed” tweet a day. With effort and sincere engagement however, there seems to be no limit to the possible rewards.
I hope that Jancis will continue to take on the role as a “conservative European” trend setter in the world of wine, I much admire her for this. And I hope that I did not offend anyone calling her European, although chances for this might be slim. I wish to add that I lived in the UK for more than a decade, and truly felt at home there.
Update: Jancis has now responded in her forum, in a truly diplomatic way - in addition of MW she is a Master of Communication :)
http://www.jancisrobinson.com/forum/showthread.php?p=24907#post24907